frequently asked questions

Fan club members without a smartphone can ask a friend to order a ticket for him/her. We win the game together!

All payments in FanForce are made through MangoPay. Members' payments to the fan club are automatically transferred to the bank account of the fan club itself, which means that you as a board member of your fan club never have to manually check payments again. Simply go to the relevant match in the app or web platform and see without any effort which members have already paid or not paid for their ticket(s).

First download the FanForce app for FREE and create your personal profile. Afterwards, you can easily create your own fan club portal and invite your fan club members to join your fan club in FanForce.

When you have created a fan club portal, you can easily invite your members through the app to join your fan club in FanForce. Of course, your members must first download the app themselves for FREE and create a personal profile. Conversely, your members can also apply to join your FanForce fan club themselves.

As the person responsible for your fan club, you indeed also have the option to add non-members of your fan club to the FanForce group. That is why we have provided 2 statutes for members: member and non-member. This way you can always give priority to regular members during ticket distribution, but you can also grant non-members a ticket if you have too many tickets for a particular match. FanForce wants to help and support fan clubs, but the ultimate responsibility remains with the board of your fan club.

Definitely! Let us know which functionality(s) you would like to see appear in FanForce in the future and we will see if this is possible. In this way we continue to build the ideal application for fan clubs and their members together!

Once you have created your personal profile for FREE in the FanForce app, you can easily look up your fan club via the search function and apply for membership. The board of your fan club only needs to accept this.

This is certainly possible. It is up to the board of your fan club to decide whether they accept this refund or not. If there were more requests than there were tickets available, your board can automatically select someone from the reserve list to redistribute your ticket.

Members can download and use the FanForce app for FREE. It is your fan club that pays for FanForce's web platform and for the accounts of its members.